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Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return unless otherwise stated. Once requested and labels are sent, return must be made by the date stated on the return label. Please note we offer free exchanges on all items. Returns are a flat rate of £4.00 which will be deducted from your total refund amount. 

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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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If you would like to return an item please email support@athluxe.co.uk. If your return is accepted, we’ll send you a return shipping label, along with instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

DAMAGES

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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUNDS

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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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